Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of all products, services, and websites provided by Bizkey Solutions. By registering an account, subscribing to a plan, or using any part of our service, you confirm that you have read, understood, and agree to these Terms.

These Terms apply to all users including business owners, staff members, and any person accessing our platforms.

2. Description of Services

Bizkey Solutions provides cloud-based and software-based business management solutions including but not limited to:

• Point of Sale (POS) systems for restaurants and retail businesses
• School and educational institution management systems
• Accounts and financial management software
• Clinic and healthcare management systems
• Any other software solutions offered on bizkeysolutions.pk or bizkeyonline.com

We reserve the right to modify, update, or discontinue any service at any time with reasonable notice to active subscribers.

3. User Accounts & Responsibilities

To use our services, you must create an account. You are responsible for:

• Providing accurate and up-to-date registration information
• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring all staff members using the system comply with these Terms

Bizkey Solutions is not liable for any loss resulting from unauthorized use of your account due to your failure to maintain password security.

4. Subscription & Payments

Our services are offered on various pricing plans as listed on our website. By subscribing:

• You agree to pay the applicable subscription fee for your chosen plan
• Payments are due in advance (monthly or annually depending on the plan)
• We accept bank transfer, JazzCash, EasyPaisa, and other approved payment methods
• Prices are listed in Pakistani Rupees (PKR) and are subject to change with 30 days notice
• One-time license fees (where applicable) are non-refundable after software installation

5. Refund Policy

We want you to be satisfied with our services. Our refund policy is as follows:

• Monthly Subscriptions: No refund for the current billing period. You may cancel before the next renewal date.
• Annual Subscriptions: A pro-rated refund may be issued within 30 days of purchase if the service is found defective.
• One-Time Licenses: Non-refundable after installation and staff training are completed.
• Setup Fees: Non-refundable once work has commenced.

Refund requests must be submitted in writing via WhatsApp or email and will be reviewed within 7 business days.

6. Intellectual Property

All software, code, designs, logos, content, and materials provided by Bizkey Solutions are the exclusive intellectual property of Bizkey Solutions. You are granted a limited, non-exclusive, non-transferable license to use our software for your business operations only.

• You may not copy, modify, reverse engineer, or redistribute our software
• You may not resell or sublicense access to our platforms without written permission
• The Bizkey Solutions name, logo, and branding may not be used without authorization

7. Prohibited Use

You agree not to use our services for any of the following:

• Any unlawful, fraudulent, or deceptive activity
• Uploading or transmitting malicious code, viruses, or harmful content
• Attempting to gain unauthorized access to our systems or other users accounts
• Scraping, harvesting, or extracting data from our platforms without permission
• Any activity that disrupts or degrades the performance of our services

Violation of these prohibitions may result in immediate account termination without refund.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Bizkey Solutions and its officers, employees, and partners shall not be liable for:

• Any indirect, incidental, or consequential damages arising from use of our services
• Loss of business data due to user error, hardware failure, or internet connectivity issues
• Interruption of service due to maintenance, updates, or circumstances beyond our control
• Decisions made by you or your staff based on reports or data generated by our software

Our total liability in any circumstance shall not exceed the amount paid by you in the 3 months preceding the claim.

9. Service Availability

We aim to provide 99% uptime for all cloud-based services. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. We are not responsible for downtime caused by:

• Third-party hosting or infrastructure providers
• Internet service disruptions in Pakistan or globally
• Force majeure events (natural disasters, government actions, etc.)

10. Termination

Either party may terminate the service agreement:

• By You: Cancel your subscription at any time by contacting us. Access continues until the end of the paid period.
• By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or misuse of our services.

Upon termination, you may request an export of your business data within 30 days. After this period, data may be permanently deleted.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. For users in the United States, applicable US federal and Texas state laws may also apply. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the jurisdiction of courts in Karachi, Pakistan.

12. Contact

For any questions regarding these Terms & Conditions, please reach out to us:

• WhatsApp: 0301-2233980
• USA Phone: +1 800 916 4421
• Website: bizkeysolutions.pk
• USA Address: 2245 Texas Dr, #300, Sugar Land, Texas 77479