Privacy Policy

1. Information We Collect

When you use our website or subscribe to any of our software solutions, we may collect the following types of information:

Personal Information

• Full name, business name, and contact details
• Email address and phone number (including WhatsApp)
• City and country of residence
• Billing information (for paid subscriptions)

Business Information

• Business type, size, and operational details you provide during onboarding
• Data entered into our software (e.g., orders, products, staff accounts)
• Usage logs and activity within our platforms

Technical Information

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Cookies and session data

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our software and services
• To process subscriptions, payments, and account management
• To communicate with you regarding support, updates, and new features
• To send service-related notifications via WhatsApp, SMS, or email
• To improve our products based on usage patterns and feedback
• To comply with legal obligations and prevent fraud

We do not use your data for advertising purposes or sell it to third-party marketers.

3. Data Storage & Security

Your data is stored on secure cloud servers. We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure database access with role-based permissions
• Regular automated backups to prevent data loss
• Access controls ensuring only authorized personnel can access your data

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

4. Sharing of Information

Bizkey Solutions does not sell, trade, or rent your personal information to any third parties. We may share information only in the following circumstances:

• Service Providers: Trusted third-party services (e.g., payment gateways, hosting providers) that help us operate our platform — bound by confidentiality agreements
• Legal Requirement: When required by law, court order, or government authority in Pakistan or the United States
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze website traffic and usage patterns

You can disable cookies through your browser settings, however some features of our website may not function properly without them.

6. Your Rights

As a user of Bizkey Solutions, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us via WhatsApp or email.

7. Third-Party Services

Our services may integrate with or link to third-party platforms (e.g., payment processors, SMS gateways). These third parties have their own privacy policies and we are not responsible for their practices. We encourage you to review their policies before use.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any significant changes via email or in-app notification. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• WhatsApp: 0301-2233980